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Communication

Effective Communication Skills

Looks at the ‘art’ of talking and listening, or how communication can be orchestrated to create a genuine
two-way experience that can be of high mutual value as often as possible.  DJA will show you how to:

►  Identify the four stages of Effective Communication (Understand, Create, Address and Navigate).

►  Recognise the characteristics of effective and ineffective communication approaches.

►  Learn personal skills and behaviours that might assist in communicating more effectively in the future.

Effective Listening Skills

Helps you to focus and hone your listening skills in every situation.  Effective listening skills are a vital part of the oral communication process.  In this workshop, you will learn how to:

►  Identify the four stages (hear, understand, interpret, respond) of the listening skills cycle.

►  Recognise the characteristics of effective and ineffective listening; whilst identifying and ‘bad  habits’ you might have already;

►  Formulate a personal action plan for developing your listening skills.

Influencing Others

The ability to influence others is one of the most powerful skills that we can develop in the attempt to deal successfully with other people.  DJA takes participants on a journey through which they can readily understand how to more effectively influence others. This workshop will:

►  Demonstrate what different types of influence can be exerted.

►  Show how ‘push’ and ‘pull’ styles of influence operate.

►  Provide means to understand how we can influence and how we are influenced by others.

Talk Around the Clock – How We Influence Others

Here you will learn how we influence others from the practical perspective of four team types;

►  The Harmoniser, The Visionary, The Orchestrator and The Regulator.

►  You will learn how to identify who these types are; plus

►  Develop skills on how to influence each type to achieve the desired results.

Effective Team Communication

Provides step-by-step approach to improving information flows at all levels in the organisation. This done by focusing on the clarity and timeliness of communication message and on the effectiveness of the mechanisms for listening to feedback.  DJA will show you how to:

►  Create an understanding about how information flows up, down and across the organisation.

►  Provide a systematic process to choose the right communication method to deliver the message clearly and efficiently.

►  Demonstrate how to set up a centralised information gathering and dissemination organisation to help communications flow in an optimal manner.

Meeting Facilitation

Professional facilitation is a critical tool for key in-house business and strategic planning meetings.  DJA can provide expertise and practical experience in guiding teams through corporate goal setting, business planning, problem solving, competitor analysis and SWOT analysis.

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